Please make sure you have configured FTP and FTP directory and all...If you don't configure FTP properly then supportsave will get failed...
brocade6250:admin> supportsave
This command collects RASLOG, TRACE, supportShow, core file, FFDC data
and then transfer them to a FTP/SCP/SFTP server or a USB device.
This operation can take several minutes.
NOTE: supportSave will transfer existing trace dump file first, then
automatically generate and transfer latest one. There will be two trace dump
files transferred after this command.
OK to proceed? (yes, y, no, n): [no] y
Host IP or Host Name: 10.98.19.11
User Name: administrator
Password:
Protocol (ftp | scp | sftp): ftp
Remote Directory: .
Saving support information for switch:brocade6250, module:RAS...
.............................................................................
Saving support information for switch:brocade6250, module:FTRACE_START...
Saving support information for switch:brocade6250, module:CTRACE_OLD...
Saving support information for switch:brocade6250, module:CTRACE_OLD_MNT...
Saving support information for switch:brocade6250, module:CTRACE_NEW...
Saving support information for switch:brocade6250, module:SSHOW_ISWITCH...
......................................................
brocade6250:admin> supportsave
This command collects RASLOG, TRACE, supportShow, core file, FFDC data
and then transfer them to a FTP/SCP/SFTP server or a USB device.
This operation can take several minutes.
NOTE: supportSave will transfer existing trace dump file first, then
automatically generate and transfer latest one. There will be two trace dump
files transferred after this command.
OK to proceed? (yes, y, no, n): [no] y
Host IP or Host Name: 10.98.19.11
User Name: administrator
Password:
Protocol (ftp | scp | sftp): ftp
Remote Directory: .
Saving support information for switch:brocade6250, module:RAS...
.............................................................................
Saving support information for switch:brocade6250, module:FTRACE_START...
Saving support information for switch:brocade6250, module:CTRACE_OLD...
Saving support information for switch:brocade6250, module:CTRACE_OLD_MNT...
Saving support information for switch:brocade6250, module:CTRACE_NEW...
Saving support information for switch:brocade6250, module:SSHOW_ISWITCH...
......................................................